RE/MAX
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Phase 1Setup
Guide 1.7

Record your voicemail greeting

About 5 minutes · on your phone, somewhere quiet
Not yet tapped through on a live screen

You’ll need

the script below, read out loud three times first

A Zillow connection who gets a robotic default greeting hangs up and calls the next agent. Eighteen seconds fixes that.

The script

Hi, you've reached [first and last name] with RE/MAX One. I'm with a client right now, but your call matters to me — leave your name and number and I'll call you back today. If it's about a home you saw online, text me the address and I'll get you an answer even faster. Thanks.

"Today" is a promise. Keep it or take it out. Smile while you record — it comes through.

iPhone

  1. Open the Phone app → tap Voicemail (bottom right).

  2. Tap Greeting (top left).

    If instead you seea list of voicemails with no Greeting button: your carrier handles voicemail — call your own number, press * during the greeting, and follow the prompts to record.
  3. Tap Custom — not Default. Default is the robot voice reading your number back, which is what you are replacing. Then Record, read the script, and Stop.

    Screenshot 1Custom / Record / Stop
    Until we have our own picture of this screen, the vendor keeps a current one: Apple's iPhone User Guide — search “voicemail” (Android is carrier-specific)
  4. Tap Play to listen. Not happy? Record again. Happy? Save.

Android

  1. Open the Phone app → three dots (top right) → SettingsVoicemail.

  2. Tap Greeting (some phones: Advanced settingsSetupVoicemail greeting).

    You should now seea Greeting or Voicemail greeting screen with a record button.
    If instead you seethere is nothing about greetings anywhere in Settings: your carrier handles voicemail rather than the phone. Call your own number, press * or # during the greeting, and follow the prompts — this is normal on Android and is not you doing it wrong.
    Screenshot 2the Android voicemail Greeting screen
    Until we have our own picture of this screen, the vendor keeps a current one: Apple's iPhone User Guide — search “voicemail” (Android is carrier-specific)
  3. Record, listen, save.

Finish line

You’re done whenyou call your own number from another phone and hear yourself.

Now do thisTrello card → phase 1 → tick 1.7.

Stuck? Text Lia — or type error report in Claude and it goes straight to the people who can fix it.