You’ll need
nothing
Most of the time lost in your first month is spent working out who to ask. This is the whole list. Send the right thing to the right person and you get an answer the same day; send it to the wrong one and it sits.
The short version
| You need | Who | How |
|---|---|---|
| Paperwork on a deal that is under contract | Your transaction coordinator | Email — see below |
| An offer reviewed before it goes out | Anthony, or Chris Torrez | Text first, then send one PDF |
| A guide here is wrong, or a screen does not match | The form at the bottom of that page | One tap, no explaining |
| Not sure who, or you are blocked right now | Anthony | Text |
| Anything about AI: ONE HQ, Claude | Robbie | Text |
| Anything about agency, disclosure or compliance | Marissa | Ask before you act, never after |
| Logo files, name badge, office systems | Lia | Text or email |
| Zillow, leads, your ramp | Anthony | Text |
Your transaction coordinator
There are three, and all three handle both buyers and listings. There is no longer a buyer coordinator and a listing coordinator — if anyone tells you to split it by side, they are working from an old sheet.
Rhode Island files go to Amanda. Otherwise you are assigned one and you stay with them.
The full under-contract packet goes to your TC within 72 hours.
Buyer-representation paperwork goes within 24 hours of signing — by email, because they cannot see inside your e-sign platform.
Guide 5.2 has the whole list of what they need and a copy-paste handoff email: https://sellwithsantos.com/guides/5-2.html
| Coordinator | |
|---|---|
| Ashley Digregorio (TC1) | tc1.remaxone@gmail.com |
| Trish Oman (TC2) | tc2.remaxone@gmail.com |
| Amanda Andrade (TC3) — Rhode Island | tc3.remaxone@gmail.com |
★ The one that is not a preference
A compliance question never gets answered by a colleague, a guide on this site, or an AI. Agency, dual agency, disclosure, who you represent, what has to be on a sign or an advert — those go to Marissa, who is the broker of record. Her licence is the one carrying it.
Asking her costs you ten minutes. Guessing costs a great deal more, and it is the one category where being wrong is not a learning experience.
Before your first deal
Ask the office for Anthony’s and Chris Torrez’s cell numbers and put them in your phone now, while nothing is urgent: Anthony for offers, Zillow and your ramp; Chris for offer review backup.
You’re done whenyou know who gets what, and the three TC addresses are in your phone.
Now do thisNothing to tick — this one is a reference. Come back to it.
Something wrong on this page?
Sources: Guide 5.2 · Lia Valladares' review of the TC roster, 17 Sep 2026 · the five board offer checklists